Advanced Communication Skills in Palliative Care (2 days)

Introduction

This course aims to develop your skills and confidence when communicating with patients and families at the end of life. The follow up day is used to reflect on practice and review personal progress. This course requires contribution from participants for a range of activities which may include the use of video and working with an actor.

This Study Day is aimed at:

Suitable for registered healthcare professionals, who are caring for palliative patients and their families.

We use a range of experiential techniques to:

• To understand the importance of effective communication and the consequences of poor communication
• Identify blocking and facilitating strategies used when communicating
• Explore the impact of these strategies on communication at the end of life
• Help participants to develop competence and confidence to discuss emotional concerns with patients and families
• Practice communication skills
• Explore the skills used when dealing with difficult scenarios at the end of life
• Help participants feel more confident to have end of life discussions with patients and families
• Discuss approaches to advance care planning discussions
• Explore the impact of working with patients at the end of life on the professional, and look at strategies to manage this

Location: Education & Conference Centre, Arthur Rank Hospice, Cherry Hinton Road, Shelford Bottom, Cambridge, CB22 3FB. The Education & Conference Centre at the hospice is fully accessible for wheelchair users and those with disabilities, The Centre is on the first floor accessible by a lift.

Directions and Visitor Parking to the Education & Conference Centre

By Car: If you are using Sat Nav please use the P&R postcode CB22 3 AB as some sat navs do not currently recognise the location of the new hospice. A map with directions is avaialbe at http://www.arhc.org.uk/contact-us.asp.

Car Parking: Delegates and visitors to the Education & Conference Centre should park at the Babraham Road Park and Ride located next to the hospice and use the footpath to the centre. Car parking at the Park and Ride is free for up to 18 hours. The car park at the Hospice is reserved for patients, families and Blue Badge holders only.

By Public Transport/Taxi: Cambridge railway station is approximately 3 miles from the Hospice. Taxis are available outside the entrance to the station or buses run from the city centre/railway station/Addenbrookes to the Babraham Park & Ride. Once at the Park & Ride, walk towards the vehicular entrance to access the pedestrian footpath to the hospice. http://cambridgeparkandride.info/babrahamroad.shtml

Cycling: There are secure bicycle racks at the front of the hospice.

How can I contact the organiser with any questions?

Contact the Education Team on 01223 675801 or education@arhc.org.uk